The Pizza Express Case StudyŠ is a Six Sigma case study designed for small and medium sized business owners to understand the Six Sigma methodology and to apply the basic concepts and tools in their business. The case involves a typical small business -- a pizza delivery company experiencing unexpected financial losses and declining customer service. The tools and templates below follow the DMAIC process (Define, Measure, Analyze, Improve, Control) and can be used to work through the case study.
